- Casino Operations Implementated Continuous Improvement (Lean) principles in all aspects of integrated resort operations including Casino floor layout, management spans-of-control, gaming operations, cash management and control, security and surveillance, and direct/in-direct marketing. Also applied Lean methods and practices in support services such as property engineering, call center (inbound/outbound), Human Resources, Branding, Payroll, and AP/AR.
- Voice of the Customer (VOC) – Service Standards Developed and/or re-defined service standards and processes to exceed guest expectations. Developed internal auditing processes, external guest surveying processes, and response analytics to continuously improve service.
- Workforce Planning Established productivity drivers and subsequent standards to improve efficiency of service and financial performance through proper demand-based scheduling. Established Standardized Work for variable labor positions to improve consistency of service and scheduling of employees.
- Luxury Properties
Instrumental in assisting clients to achieve luxury service standards, including Forbes 5 Star ratings through process re-engineering, while simultaneously creating efficiencies in quality and delivery through process and workforce planning.
- Economy Brands
Re-engineered all processes including front desk, room cleaning, engineering, and inventory control for a multi-property (450+) economy hotel chain. Redefined management spans-of-control to improve employee and guest interactions and support with utmost efficiency.
- Stand-alone Full Service / Quick Service Restaurants
Lean Transformation of popular Asian Fusion restaurant chains, both Quick Service (QSR) and Full Service restaurants. Re-design of new restaurants to improve customer flow and culinary production. Assisted with menu re-engineering to reduce food costs and improve customer satisfaction.
- Integrated Resort Restaurants
Implementation of Standardized Work in front services and culinary areas to improve guest experience and productivity. Implement Kanban inventory management practices to reduce food waste and out-of-stock conditions. Assist in developing and implement revenue improvement concepts through structured problem solving and root cause analysis.
- Ordnance Manufacturing
Implementation of a Lean Transformation and Continuous Improvement culture to improve production capacity and on-time delivery to the end customer. Re-engineered production workflow through implementation of Kanban inventory management and visual factory / visual management processes.
- Medical Devices
Single-plant, multi-line manufacturing of Wound Management and Orthopedic Reconstruction products in the UK. Re-engineered product workflow on a multi-level plant to improve production flow and reduce WIP inventory. Implemented inventory controls through a production and withdrawal Kanban pull process.
Multi-plant and multi-state consulting in many areas of manufacturing for corrugated and paper products including production flow, production smoothing, and inventory control. Utilized Total Production Maintenance (TPM) methods and practices to improve equipment up-time and reduce maintenance costs. Reduced quality defects through Six Sigma practices by controlling input variation and control. Developed internal work-in-process (WIP) inventory locations and par levels to smooth production flow.
- Aluminum / Metal Products
Primary focus on production smoothing through Heijunka, reduction of downtime through Total Productive Maintenance (TPM), finished goods inventory control, and 5S Workplace organization and discipline. Areas of manufacturing included cast house, extrusion, and finishing processes.
- Hydraulic, Plumbing and Bathroom Products
Streamline of production lines to reduce footprint and improve production throughput, resulting in the consolidation of two manufacturing plants into a single plant.
- Catering / Food Service (multi-airline)
Applied Lean methods to food production to improve efficiency and delivery to airlines based on very tight and limited windows for delivery between flights. Re-defined food ordering process to eliminate errors in ordering and delivery. Improved quality of invoicing processes to reduce invoicing errors through Variation Reduction and Standardized Work.
- Compressor / Separator Manufacturing
Re-design layout and flow for multiple production plants to improve capacity, reduce errors / rejects due to product movement, and improve on-time delivery through streamlined production planning processes. Implement visual management to create a visual factory for ease of production flow.
- Airbag and Safety Systems
Assist in new plant opening of a 3rd tier supplier as a joint USA / Japan start-up company. Project management of the design, development, and implementation of automated production lines using Lean and Six Sigma methodologies to ensure optimized productivity and throughput with minimal rejects.
Develop, re-engineer / improve, and implement sustainable and efficient processes in many Administrative / Back-office areas for multiple clients. Administrative / Back-office areas include, but are not limited to:
- Human Resources
- Call Center (inbound/outbound)
- Branding / Marketing
- Customer Relations
The faster your organization can execute in a Lean Sigma environment, solve challenges, respond to opportunities, and exceed customer needs, the quicker it will realize its growth potential. Whether you engage us for a long-term lean business transformation or a short-duration Rapid Improvement workshop initiative for specific issues, we focus on achieving results fast and building momentum around the initiative. By quickly instilling an organization-wide understanding of and appreciation for continuous improvement, we help you drive and sustain execution excellence that will set you apart from your competitors.
SCHEDULE A NEEDS ASSESSMENT VISIT
Please fill out the form below to schedule an assessment and gap analysis visit. This is a no obligation complimentary visit from a qualified practitioner with expertise in your industry to assess and identify areas of opportunity and enable us to focus on the greatest capability augmentation.
At Pro-CI we help clients leverage lean process rigor rapidly augmenting operational excellence. Our practitioners work at the point of impact to drive rapid results, accelerating your business performance, improving your employee engagement, enhancing customer service ethos, and making you more agile.
We started the business by introducing continuous improvement principles and techniques within the Integrated Resort industry. All of Our practitioners have experience as professionals within the IR industry giving us a unique competitive edge. Our combined backgrounds and experience as practitioners of Lean, Six Sigma and Continuous Improvement has shaped our approach in delivering a rapid implementation of robust and sustainable processes to drive our client’s business performance. We exist and thrive on helping our clients make dramatic gains in operational excellence, and converting these gains into sustainable, profitable growth.
Pro-CI is globally positioned to serve you where you operate, with local talent who speaks the local language. Our practitioners work with your team members at the point of impact, to evolve collaboratively customized, solutions they can own – and sustain.
MIssion, vision, values
Provide exceptional services through transfer of knowledge and experience.
Working at the point of impact to drive rapid results, Pro-CI helps clients accelerate business performance, improve employee engagement, enhance customer service and improve bottom line performance.
We believe in loyal and dedicated partnerships with our clients.
We strive for meticulousness and precision in our processes.
We incorporate honesty and integrity into our business practices.
Our practitioners deliver training and consult in multiple languages. This ensures that the concepts and tools are clear to the line staff – who at the point of impact deliver and execute, to sustain Continuous Improvement.
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