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The Lean Business System and Lean Transformation
Creating a successful and sustainable Lean business model that is tied to the organization’s strategy with executive oversight and commitment. A Lean Transformation includes a Lean Business System comprised of many different tools and processes to deliver a smooth and purposeful structure in driving Lean initiatives. Implemented correctly, a Lean Business System will drive improved financial performance, guest satisfaction and employee morale
Lean Governance
A process and committee designed to provide oversight and guidance for the Lean initiative within the organization
Balanced Approach
A process to align Kaizen workshops and improvement activities that support the strategic direction of the company. Generally this is a balance of financial, service, and employee related objectives and opportunities
Improvement Roadmap
A funnel of improvement opportunities that result in either kaizen workshops or other problem solving activities using the Plan, Do, Check, Act methodology
Kaizen Process / Tools
A culmination of Lean tools used in a team-based setting to drive a specific objective of improvement based on a specific scope
Lean Daily Management
Also known as Daily Visual Management, LDM is a process of reviewing daily metrics and issues and applying structured problem solving tools and techniques to solve the issues and improve processes
Employee Development and Certification
The most important part of the Lean Transformation process is educating and certifying employees in Lean concepts, methods, and tools to further integrate Lean thinking and process improvements through a Lean philosophy into the organization
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Kaizen Workshops
Process Improvement through Kaizen Workshops is typically a short term event consist of Kaizen practitioner, faciliator and implementation team with a goal of exposing waste, showing opportunity and implementing immediate changes in targeted work area.
Preparation for Workshop
Pre-defined scope, objectives, and expected results for each Kaizen workshop
Cross-functional team
Involves a cross-functional team of employees within and outside of the area to create ideation and effective brainstorming
Kaizen Workshop
Typical workshop is 5 days
Utilizes the Plan, Do, Check, Adjust model (PDCA) in solving problems
Sustainability
Implementing tools and processes to ensure sustainability of improvements made during Kaizen workshop
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Lean Daily Management
Also known as Daily Visual Management, LDM is a process of reviewing daily metrics and issues and applying structured problem solving tools and techniques to solve the issues and improve processes. At Pro-CI we follow what we call the 6R’s of LDM: Record, Review, Root Cause, Resolve, Revisit, and Report.
Record
Metrics are recorded and tracked on a Visual KPI board for transparency and visibility to all
Review
Part of the sustainability process in workflow improvements requires the right amount of labor (supply) to deliver the customer’s expectations (demand). This is why during each Kaizen workshop in which either supply or demand is affected, we help to develop demand based employee schedules to guide the company in the right direction for peak efficiency and productivity. Of course to do this, we first establish productivity drivers and targets during the workshop based on the “new and improved” process workflow.
KPIs are reviewed DAILY by the responsible area team members and leaders to identify areas for improvement opportunities and areas of positive significance
Root Cause
When problems are identified, root cause problem solving takes place based on PDCA to solve issues within the area
Resolve
Once root cause(s) are identified, countermeasures are set and implemented to counter the effects of the problem or issue and improve the current state of the process
Revisit
Once solutions are in place, the team revisits performance via KPIs to ensure the process is stable
Report
Through the use of a Gemba walk, (Gemba refers to the workplace or area), area team members and leaders report current process status to Executive leadership, who provide guidance and resources if necessary to ensure processes are stable and continuously improving
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Workforce Planning
Workforce planning, particularly employee scheduling, is a key deliverable when performing Kaizen workshops with an emphasis on improving productivity and efficiency in a service environment. Once productivity gains are achieved, it is very important to re-align your labor needs to match your customer demand. At Pro-CI, we can provide baseline employee schedules based on new productivity standards created when improving efficiencies. These new standards are generally defined hour-by-hour to ensure you not only have the correct staffing, but also the correct scheduling on an hourly basis to deliver exceptional customer service. This is typically called “Demand Based Scheduling.”
Before Demand Based Scheduling
After Demand Based Scheduling
