We believe in People

We value your team members just as if they were our own. We work with you. During our engagements, Pro-CI practitioners strive not only to build relationships, but also to improve the value of each team member within the organization through the transfer of knowledge in Lean methods, concepts, tools, and leadership. We work with you at each step, using your input to establish and prioritize quantifiable improvement objectives, customize projects, and clearly align improvement initiatives with your strategic plans.

We believe in Customers

We deliver value to them. The voice of the customer is paramount in determining value. Our practitioners are keenly aware of how important your customers are to the success of your business. This is why with any change in the process, we always think from the customer’s perspective, not our own. Value delivered, not just perceived.

We work at point of impact

We foster engagement from day one. Process improvements are made at the point of contact with your customer. Our practitioners work shoulder-to-shoulder with client team members, who know first-hand where the roadblocks exist and the hurdles hindering success. We do not work behind closed doors but believe engagement at all levels and broad, senior management-led participation are essential to success, fostering engagement

We work in days and weeks not months

We follow the 80/20 rule. The skill, seniority, and experience of our practitioners, is what enables us in asking the right questions and diagnosing challenges quickly. Perfect is the enemy of good, therefore we follow the 80/20 rule. Our framework of solutions address the critical issues that cause 80% of the problems - delivering ongoing improvements that are key to your success.

We believe in Sustainable Results

We use training, facilitation and knowledge transfer. Your leaders must be able to lead to maintain change and continue to nurture a continuous improvement culture. Training and knowledge transfer are critical elements in every solution we deliver. We deliver continuous improvement training to your team members, grounded in Lean Sigma methodology and provide content and licensing, mentoring, lean certification and awareness programs for all levels.


The faster your organization can execute in a Lean Sigma environment, solve challenges, respond to opportunities, and exceed customer needs, the quicker it will realize its growth potential. Whether you engage us for a long-term lean business transformation or a short-duration Rapid Improvement workshop initiative for specific issues, we focus on achieving results fast and building momentum around the initiative. By quickly instilling an organization-wide understanding of and appreciation for continuous improvement, we help you drive and sustain execution excellence that will set you apart from your competitors.

Operational LEAN transformation

  • Organization Cultural Transformation in Continuous Improvement
  • Capability building and knowledge transfer
    • Development of internal CI Department structure
    • Development of internal Lean Business System
    • Development of internal certification process for CI Champions and Specialists
    • Certification of each tool in CI toolbox
    • Training in Demand-Based scheduling and Labor Management
  • Committed resources from Pro-CI to ensure continuity
  • Duration of Pro-CI engagement typically 12-18 months

Project based Improvements

  • Designed for large, complex problems and/or team capability building
  • 8 Step Problem Solving with deep analytics
  • Utilizes many of the Continuous Improvement methods and tools
  • Multiple projects can be facilitated congruently
  • Duration of Pro-CI engagement typically 3-4 months per project

Rapid Improvement Workshops

  • Designed for specific opportunity identified as immediate need
  • Organizational, property-wide or departmental initiatives
  • Focused, Continuous Improvement (Kaizen) workshop
  • Standardize workflow and eliminate waste
  • Focus on Employee, Customer and Financial performance
  • Committed resources from Pro-CI to ensure continuity
  • Flexible scheduling based on client bandwidth and urgency of deployment
  • Duration of workshop typically 5 days


Please fill out the form below to schedule an assessment and gap analysis visit. This is a no obligation complimentary visit from a qualified practitioner with expertise in your industry to assess and identify areas of opportunity and enable us to focus on the greatest capability augmentation.

About us

At Pro-CI we help clients leverage lean process rigor rapidly augmenting operational excellence. Our practitioners work at the point of impact to drive rapid results, accelerating your business performance, improving your employee engagement, enhancing customer service ethos, and making you more agile.

We started the business by introducing continuous improvement principles and techniques within the Integrated Resort industry. All of Our practitioners have experience as professionals within the IR industry giving us a unique competitive edge. Our combined backgrounds and experience as practitioners of Lean, Six Sigma and Continuous Improvement has shaped our approach in delivering a rapid implementation of robust and sustainable processes to drive our client’s business performance. We exist and thrive on helping our clients make dramatic gains in operational excellence, and converting these gains into sustainable, profitable growth.

Pro-CI is globally positioned to serve you where you operate, with local talent who speaks the local language. Our practitioners work with your team members at the point of impact, to evolve collaboratively customized, solutions they can own – and sustain.

MIssion, vision, values

Provide exceptional services through transfer of knowledge and experience.

Working at the point of impact to drive rapid results, Pro-CI helps clients accelerate business performance, improve employee engagement, enhance customer service and improve bottom line performance.

Core Values
We believe in loyal and dedicated partnerships with our clients.
We strive for meticulousness and precision in our processes.
We incorporate honesty and integrity into our business practices.


Our practitioners deliver training and consult in multiple languages. This ensures that the concepts and tools are clear to the line staff – who at the point of impact deliver and execute, to sustain Continuous Improvement.

English |  Cantonese | Hindi | Mandarin | Tagalog | Tamil

Our team

What our clients say

“Jerry is a great teacher and an industry expert in his own field. If you want to know what Lean/CI is, you have to meet Jerry. He was my ex-property consultant and I used to work alongside with him as a site leader. We’ve successfully implemented a Lean culture with his guidance and support. We had monthly CI events and daily site walks in the quests to drive TM engagement and improve business performance. The survival of the company relies on the ability to drive the CI effort to increase quality and reduce cost and I think we had a great time achieving this together."

Kent Lee, MBA
Director Resort Operations at The Grand Ho Tram Strip - May 1, 2018

“I had the privilege of being exposed to Kaizen in 2015 with Pro-CI. While working in luxury hotels as a senior level executive for many years - having a thousand hours of quality training including Six Sigma, Ken Blanchard, Steven Covey and winning prestigious awards as the Malcom Baldridge and Forbes 5 star - nothing really compares to Jerry's exposure to Kaizen. I found it incredibly helpful and practical for everyday life both in and out of the hotel. These training events truly make the difference between good and great. I can’t wait to introduce Kaizen to my current property.”

Marlon Hirsh
General Manager Nobu Miami


Join our growing team!

Pro-CI is rapidly expanding our client portfolio and seek talented individuals to join us to drive rapid results for our clients.

Roles are based in multiple locations across the world to cater to regional needs.


Global coverage

Hong Kong | Macau | Malaysia | Philippines | United States


Macau +853 6277 4882
Malaysia +60 11 1627 5701
Philippines +63 915 275 7035
United States +1 702 219 7010



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